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Hosting with money back guarantee — Two windows, not one — and the one you need is probably the shorter

Written for people who buy hosting in order to sell it, where a refund clause is not reassurance but a supplier risk assessment you can read before signing.

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Straight answer first

Read the policy rather than the badge, because the window is not one number: it runs to 30 days on shared, business, WordPress and WooCommerce hosting and 7 days on reseller, and VPS and dedicated servers are built to order so they sit outside it entirely.

That distinction is the whole point of this page for anybody buying to resell. The tier a reseller actually needs carries the shortest window in the catalogue, which means the evaluation has to be planned rather than drifted into — and it is far better to know that before ordering than after.

Written by the Hosting Seller staff · Checked 24 August 2026

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A refund policy is the cheapest available forecast of how a supplier behaves. A shop that lets you leave without a performance is nearly always a pleasant one to stay in, and one that stages a retention gauntlet at the exit has told you what its support desk will be like at three in the morning.

For a reseller there is a second reading. Whatever guarantee you offer your own clients sits on top of whatever your supplier offers you, and a mismatch between the two is a liability you have created for yourself without noticing.

Which window applies to what you are buying

Hosting plans — shared, business, WordPress and WooCommerce — carry 30 days. Reseller carries 7. VPS and dedicated servers are provisioned to order and sit outside the arrangement altogether. Those are three different commitments and a single badge on a pricing page cannot honestly represent all of them.

The industry habit of printing one number and hoping is not merely untidy; it is a statement about the buyer's rights that has to be true. We publish the distinction because the alternative is stating something inaccurate on a page selling a server that was built for one customer.

For your purposes the practical instruction is simple: work out which product you are actually evaluating, then plan the trial to fit that window rather than the one on the badge.

What a refund clause tells you about a supplier

Read for the carve-outs rather than the headline. Domain registrations are non-refundable across the entire industry because the money leaves for the registry the moment the name is placed — a policy that says so plainly before you buy is being straight with you. A policy that mentions it afterwards is not.

Look for fees that appear at the exit. A 'setup fee' invented at the moment somebody asks for their money back is a well-known move, and it is worth checking that setup is genuinely nothing before you find out. Here it is: no joining fee on any plan.

Then judge the friction. A form is fair. Three escalating retention offers and a phone call are a preview of every other interaction you will have with that company, and for a reseller that preview is worth more than the refund itself.

Evaluating a reseller tier inside seven days

Seven days is enough if the week is planned. Create three accounts with different package limits. Set up private nameservers under your own brand and confirm they resolve. Move one real site in. Raise a support ticket at an inconvenient hour and read what comes back.

Test the things that are hard to change later rather than the things on the feature list. Whether jailed shell is available per account, what a client actually sees at login, whether the backup restores, and whether the desk will handle a DNS question without needing you to escalate it.

Do the paperwork in the same week. Hold renewal against joining, confirm what a per-active-user line means for a growing client list, and look the company up — ours is IGI Security Services Ltd, registered in England and Wales, with a public record.

The guarantee you offer your own clients

Decide it deliberately, because you will be asked. Offering thirty days to a client on hosting you buy under a seven-day window is a commitment you are funding personally — which may be perfectly sensible as a sales position, provided you know you are doing it.

The cleaner arrangement for most agencies is to make the client's guarantee about the service rather than about the hosting: a notice period, a right to a full backup, and an undertaking to migrate the site out on request. Those cost you nothing and are worth more to a client than a refund they will never claim.

Whatever you choose, write it in the same document as the ownership clause. A client who knows how to leave is a client who has one fewer reason to.

Two hands shaking on the 30-day money-back guarantee

Why we print the distinction

A single blanket number was rendering on pages selling products the policy excludes, which is a false statement about a buyer's rights rather than a marketing simplification. Publishing the real shape of it costs us the tidier headline and keeps the page honest.

The same reasoning applies to setup fees and renewal figures: things that are true are easier to maintain across a catalogue than things that are merely attractive.

30 days on hosting, 7 on reseller, stated rather than averaged
VPS and dedicated built to order and outside the window
No joining fee on any plan
Auto-renewal switched off as a toggle in the account

Why Hosting Seller

On every plan, as standard

The real window, printed

Thirty days on hosting plans and seven on reseller, with VPS and dedicated named as exclusions rather than quietly omitted.

Nothing invented at the exit

Setup costs nothing on any plan, so there is no fee waiting to be discovered at the moment somebody asks for a refund.

A trial that can be planned

Knowing which window applies before ordering is what makes a seven-day reseller evaluation a schedule rather than a scramble.

Leaving without a performance

Cancelling is a request rather than a negotiation, which is the same disposition you will meet on every other ticket.

A supplier with a public record

IGI Security Services Ltd, registered in England and Wales — the check worth running on anybody you are about to build a client list on.

Free migration to make the trial real

Move a genuine site in at no charge so the evaluation tests the actual work rather than a demo account.

First Steps

From choosing to live

1
Identify which window applies before you order
Hosting, reseller and provisioned-to-order hardware are three different commitments. Work out which product you are evaluating and plan the trial around that number rather than around the badge.
2
Schedule the seven days rather than drifting through them
Three accounts with different limits, private nameservers resolving, one real site moved in, one awkward ticket raised. That is a week's plan and it answers more than a month of reading would.
3
Write your own client guarantee down
Notice period, right to a full backup, and migration out on request. Those cost nothing and reassure a client more than a refund promise you would be funding yourself.

In the Box

Packed with every plan

The refund window stated per product rather than as one figure
Domain registrations named as non-refundable before purchase
No setup fee on any plan, so none can appear at the exit
Auto-renewal switched off as a toggle in the client area
Invoices available to download from the client area
Free migration so the trial uses a real site
Backups you can download yourself at any time
Account-level migration out if you decide to leave
A company registration you can look up independently
Support reachable at any hour, testable before you pay

Across the Counter

Things people ask us all the time

Why is the reseller refund window shorter than the hosting one?

Because they are different products with different provisioning. Hosting plans carry 30 days; reseller carries 7; VPS and dedicated servers are built to order and sit outside the arrangement. Printing one blanket figure across all of them would be a false statement about your rights on at least two of the products, so we print the distinction instead.

How do I evaluate a reseller platform in seven days?

By planning the week. Create three accounts with different package limits, stand up private nameservers under your own brand and confirm they resolve, migrate one real site in, and raise an awkward ticket at an inconvenient hour. Test what is hard to change later rather than what is on the feature list.

Should I offer my own clients a money-back guarantee?

You can, but understand that a thirty-day promise on hosting you buy under a seven-day window is funded by you. Most agencies do better offering a notice period, a right to a full backup and migration out on request. Those cost nothing, and they reassure a client more than a refund they were never going to claim.

What is normally excluded from a hosting refund?

Domain registrations, everywhere. The money goes to the registry the moment the name is placed and does not come back. A policy that says so before you buy is being straight with you. Watch also for setup fees that materialise at the exit — ours is nothing on every plan, which is easy to verify before you commit.

Moving your site to another host? Start with this checklist.

A step-by-step order of work for a move your visitors never spot: which files to copy first, how to carry email across without losing one message, the right moment to repoint DNS, and the two mistakes behind nearly every hour of downtime people ring us about.

Read the policy, then test the platform.

Thirty days on hosting plans and seven on reseller, no setup fee anywhere, and a free migration so the trial is real.

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