Network Status
Nothing sitting on the board today
A hand-maintained read on the platform. When we know something is wrong we put it here — and if you hit a fault that is not listed, telling us is what puts it there.
No incidents recorded
No core service is carrying a flag at the moment. This board is maintained by a person rather than by a monitoring probe, so a fault that is visible to you but invisible to us is genuinely worth reporting.
- Running
Web Hosting
The nodes behind shared, WordPress and business plans
- Running
VPS
KVM machines, plus the provisioning API
- Running
Email
Mail arriving at and leaving from your inboxes
- Running
Control Panel
cPanel, the client area, and every billing screen
- Running
Network
Core routing, DNS, and the datacentre uplinks
This board stays current because somebody updates it. Spotted a fault that isn't listed above? Tell our support team and we'll take a look at it right away.
5
Core services on the board
By hand
How this board is updated
99.9%
The uptime we target
Any hour
The hours for reporting a fault
Under The Hood
Built to stay up
Hardened datacentres carry the platform, with standby power, cooling and spare network paths behind it, so a single fault doesn't have to drag your site down with it. Anything failing at that level gets flagged to us by the platform we run on, and we put it on this board.
- Standby power and cooling
- More than one upstream route
- NVMe drives with backups behind them
- Faults flagged to us by the platform
How It Works
A status board kept honest
Two ways a fault reaches us
Hardware and network faults get flagged to us by the platform we run on; customers tell us about the rest. Whichever arrives first, somebody updates this board by hand.
Spare parts already in place
Power feeds, network routes and storage are all duplicated, so one failure never has to reach you at all.
The board says what's true
What you read here is what we know at the time of reading. We won't sit on a rough hour to keep a row green, and if a row looks stale, say so and we'll put it right.
Monitored
What it is we keep watching
The parts of the platform this board covers. A fault in any of them belongs here, so tell us if you hit one that is not listed.
- Servers and nodes reachable
- Mail delivery and queue depth
- Control panel and sign-in access
- Datacentre power and network circuits
- DNS lookups and propagation
- SSL certificate issuance
- Nightly backup jobs finishing
- The provisioning and deployment API
If Something's Off
Real people, ready to help
Not every problem turns out to be a platform outage; plenty of the time it's a DNS record still catching up, or a certificate due for renewal. Either way, our support team helps you find the thing and fix it, and tells you what's happening while the work goes on.
- Tickets and email, day and night
- Engineers, not canned replies
- Straight answers while we work
- Help pinning down account-specific faults
Hit A Snag?
Three steps towards getting it sorted
- 1
Check this board
Each core service appears with the state it is in. Anything wrong at our end shows up on this page first of all.
- 2
Look in your control panel
Sign in, then rule out a one-off affecting a single site, one mailbox or one DNS record that you can fix yourself.
- 3
Write to support
Still stuck? Raise a ticket setting out what you're seeing; the team digs in and keeps you posted as it goes.
Peace Of Mind
Reliability isn't an add-on here
99.9% uptime, the target
A 99.9% uptime target is what every plan on the shelves is built and watched against.
Guarded and backed up
Free SSL, protection at network level and regular backups keep your data safe and close at hand.
Support that answers
Help from a human runs around the clock, so somebody is there the moment you ask.
FAQ
Questions about this board
What does a green board actually mean?
That nothing is flagged against any core piece: web hosting, VPS, email, the control panel, the network. It records what we know at the moment, maintained by hand rather than spat out by a monitor, so take it as 'nothing reported' and not as a live measurement. Should a service drop and we know about it, the row for that service on this board says so.
How fresh is what I'm reading here?
A person updates it, not a probe. The moment a fault reaches us, whether from the platform we run on or from a customer, the row it affects gets changed. So the board can trail a fault by however long it takes for somebody to tell us, which is precisely why reporting one helps everyone here.
Everything reads green here, but my site is down. Now what?
Usually the cause sits inside your own account, not out on the platform. A DNS change may still be spreading. A certificate may have lapsed. Two plugins may be at war, or you may have walked into a resource limit. Your control panel is the place to begin, and where that turns up nothing, write to support and we'll chase the thing down beside you.
Do you guarantee uptime?
The target is 99.9%, and our terms hand you a pro-rated credit on any month that falls short through a fault at our end. Ask, and we apply it. We choose not to dress that up as a contractual SLA. If you want an independent record, aim a free external monitor at your own domain; that gives you a measurement instead of taking our word for it.
Something's broken and it's missing from the list. Where do I send the details?
Send support your domain, the service that is affected, and a line on what you are running into. Since a person maintains this board, customer reports are one of only two ways a fault ever reaches it. You are not bothering anybody. You are telling us something we may not know yet.
Seen something we haven't?
If your end looks wrong and this board still reads green, tell us — the team will be on it.
Contact Support