Anti-Spam Policy

Why mail gets its own page

Sending reputation attaches to an IP range rather than an account. One sender working an acquired list can drop every site sharing that range into junk folders for weeks, and nobody affected can speed the recovery up. On a reseller plan the first victims are usually your own other customers.

That is why the response here is quicker than anywhere else in these documents, and why resellers should carry these rules into their own terms.

1. The consent standard

The Privacy and Electronic Communications Regulations, alongside data protection law, require consent before marketing mail reaches an individual. Consent is a positive act. Not a pre-ticked box. Not an address given to enter a draw. Not one copied from a published listing.

One narrow exception exists for existing purchasers, written to about similar products, who were offered a refusal when the address was taken and in every message afterwards. It is narrower than most senders assume.

You should be able to show, per address, when consent was given and how. Without that record the list cannot be used here.

2. Lists you did not collect

Bought and rented lists are refused outright. So are harvested addresses, and lists inherited with an acquired business unless the original consent covers your use. Re-permissioning a doubtful list by mailing it is not a remedy — that message is the breach.

3. Every message carries

• an accurate sender identity, with no forged headers;
• a subject describing the actual content;
• a working unsubscribe, actioned on receipt and within three working days at the latest;
• a postal address and the registered company behind the trading name.

Unsubscribes are permanent. Reinstating someone because a different form was filled in, or a new list was started, is a fresh breach.

4. Ceilings on shared and reseller plans

Hourly limits apply, sized for transactional traffic — receipts, resets, form notifications — not campaigns. Bulk sending belongs with a provider whose product is deliverability. Running a list through shared hosting damages your own open rates before it becomes anybody else's problem.

5. Relaying and downstream senders

No open relays. No sending for third parties whose consent practices you cannot evidence. If you provision mailboxes for customers, their sending is your responsibility as far as we are concerned, because your account is the unit we can act on.

6. When a run starts

Outbound traffic is watched by pattern rather than content. Sending stops first and the discussion follows — an hour of deliberation is the difference between one warning and a range-wide delisting exercise.

• Compromise. The common case: a hijacked form or a leaked password. Sending is suspended, the origin is shared, and it resumes once closed.
• Deliberate. Account terminated with no refund for the unexpired term.

Where an account causes a blocklisting, delisting work and the cost of moving other customers to clean addresses may be charged to it.

7. Reporting spam

Through report abuse, with full headers. Headers are what make a report traceable; a forwarded body alone usually is not.

8. Mail we send

Service, billing and security messages arrive regardless — they are part of running the account. Promotional mail is opt-in and unsubscribing never affects operational mail. See the privacy policy.

9. Contracting entity

Hosting Seller is a trading name of IGI Security Services Ltd, a company registered in England and Wales under Company No. 15881180. Registered office: 60 Tottenham Court Road, Suite 4944a, Fitzrovia, London, United Kingdom, W1T 2EW. Questions to info@hosting-seller.com.