Get In Touch

Talk to a person here, not a queue

Fill in the form below and an engineer replies. We aim to answer inside two hours, and inside one if a site is down.

When the counter is open

Any hour, any day, right the way through the year: 24 hours, 7 days, 365 days. Somebody has an eye on the ticket queue and on this form at all times.

Already a customer?

Billing, the services you run and any ticket already open all sit in your client area. Since your exact setup is visible to us there, account-specific questions travel fastest by that route.

Open your client area

Prefer plain email?

info@hosting-seller.com

What To Send

Six lines that will save an hour

A message carrying these usually gets an answer rather than a question back.

The domain or account the problem is on
What you expected, and what happened instead
The error text word for word, copied not paraphrased
The moment it began, and what changed beforehand
A URL where the problem shows itself, if one exists
Whether every visitor sees it, or only you

Where To Send It

Billing or technical: the routes are different

Billing and invoices

Invoices, refunds, renewals, swapping a payment card, cancelling a service: the lot sits in the client area, right beside the records each one belongs to. Raise them there and nobody has to ask you to prove which account is yours. Charges come off in USD whatever currency the page shows you; currencies and billing explains why, and the refund policy sets out the window that applies to each product.

Technical problems

Down site, mail refusing to arrive, a certificate playing up, a DNS record, a database: those belong here, or in a ticket, with the six lines listed further up included. Should the fault look platform-wide, the service status board may already name it, and response times sets out what we are aiming for on each sort of request.

Cannot tell which one it is? Send it anyway, since sorting that out is our job rather than yours. The support hub lists every channel we run and what each one suits.