Refund Policy

1. The guarantee

Every shared, business, WordPress and WooCommerce hosting plan comes with a 30-day money-back guarantee on the hosting fee. Reseller plans instead get a 7-day guarantee. Change your mind inside that window, tell us so, and we hand the hosting fee back. There is no form to complete, and nobody sits you down for an exit interview.

2. What the guarantee does not cover

Order certain products and they are switched on with our upstream providers at once. The money leaves us on the spot, which is why none of the following can be returned:

• domain registrations, renewals and transfers;
• VPS and dedicated servers, once provisioning has run;
• the free domain that comes with a plan, since you keep it, we may deduct what its registration cost from any hosting refund;
• SSL certificates, and any other add-on we have already issued.

3. Renewals

Only a first hosting purchase falls under the guarantee, and renewal charges sit outside it. You may cancel at any time to stop future billing. Do it before the renewal date, though, because once that day passes the next term has already been charged.

4. How to claim

Email info@hosting-seller.com or raise a ticket inside your client area, quoting your account details and naming the service you want refunded. Where a refund is approved, the money returns by whichever payment method you originally used.

5. Chargebacks and misuse

Try us first, before the bank hears about it. Sorting the matter with us direct tends to be the faster road by some margin. We can refuse a refund where the evidence points to misuse of the guarantee, or where our Terms of Service have been breached.

6. Contact

Hosting Seller is a trading name of IGI Security Services Ltd, registered in England and Wales, Company No. 15881180. Anything unclear? Email info@hosting-seller.com.