Copyright and Takedown Policy

Where we stand

We host; we do not publish. Customers choose what they upload, nothing is reviewed in advance, and no duty exists to go hunting. The duty that does exist is to act once somebody points at something specific, and this page is how they do that.

1. Sending a notice

Email info@hosting-seller.com with "Copyright notice" in the subject, or file through report abuse. All of the following are required; anything missing comes back rather than being acted on:

• the work you hold rights in, identified — a link to an authorised copy is ideal;
• exact URLs of the infringing material, not a domain or a home page;
• your name, postal address, email, and the rights holder you act for if not yourself;
• a good-faith statement that the use is unauthorised by owner, agent or law;
• a statement that the information is accurate and that you are entitled to act.

Notices drafted under the United States Digital Millennium Copyright Act are accepted at the same address on the same footing. The company sits in England and Wales and US statute does not bind it, but a well-formed DMCA notice already contains everything above.

2. Reseller-hosted sites

A great deal of what runs here belongs to a reseller's customer rather than to our direct customer. Where that is the case the notice goes to the reseller, who is expected to reach their customer promptly. Deadlines below run from when we send it, not from when they pass it on — a reseller who sits on a notice is answering for the material themselves.

3. Processing

A complete notice reaches the account holder in substance, normally within one working day, with your identity and allegation attached — a case cannot be answered unseen. Your postal address is withheld unless you release it or a court orders it.

Where infringement is clear and nothing is heard within five working days, access is disabled. Where ownership is genuinely contested we say so and step back; a host determining disputed title on one side's evidence helps nobody.

4. Counter-notice

Reply with a licence, receipt, written permission or fair dealing argument, plus a good-faith statement that removal was mistaken. A credible counter-notice goes back to the complainant; absent word within a further ten working days that proceedings have started, access is normally restored.

5. Repeat infringement

Accounts collecting repeated substantiated notices are closed. No fixed count is published — three notices about one disputed image is not three about wholesale copying — and the judgement is explained when it is made.

6. Bad-faith notices

A takedown notice is a formal allegation and misusing one against a competitor carries its own exposure. Notices are retained, and a sender with a record of unfounded claims will find we require independent evidence before acting.

7. Other complaints

Trade mark complaints use this route with a registration number and territory in place of the work. Defamation and privacy complaints go through report abuse, where the bar for removing lawful-on-its-face content is higher and a court order is usually what moves it.

8. Our material

Text, layout, artwork and marks belong to IGI Security Services Ltd unless credited. Quote with attribution; do not republish wholesale. Licensed imagery is not covered by a licence to quote text.

9. Contracting entity

Hosting Seller is a trading name of IGI Security Services Ltd, a company registered in England and Wales under Company No. 15881180. Registered office: 60 Tottenham Court Road, Suite 4944a, Fitzrovia, London, United Kingdom, W1T 2EW. Notices to info@hosting-seller.com.