Report a Problem
Spam, phishing or malware? Send it here
Misuse of our network is taken seriously. If you have run into spam, a phishing page, malware or other harmful content tied to a site we host, send it in and we will look.
24/7
Abuse desk always watched
<24h
Usual time to hear back
Every
report read by a person
Zero
tolerance for repeat offenders
What We Handle
Abuse of the kind we will act on
If a domain, server or account we host is involved, we want to hear about it — every report is measured against our acceptable use policy.
Spam and bulk mail
Bulk or unwanted messages, a mailing list being abused, or post you think went out from an account or a server sitting on our platform.
Phishing and scam pages
Fake login screens, cloned bank sites, or brand lookalike pages put up to harvest passwords, card numbers and other personal detail.
Malware and attack code
Sites handing out viruses, trojans, ransomware or drive-by downloads, plus pages that run exploit kits and other hostile script.
Network misuse
Port scanning, brute-force login attempts, denial-of-service floods, botnet command-and-control, and any other unauthorised use anyone makes of the network.
Copyright and DMCA notices
Somebody has published work without the rights holder's say-so. Attach proof of ownership to your notice and we can move on it sooner.
Illegal or dangerous material
Whatever breaks the law or our acceptable use policy: fraud, hateful material, content that leaves real people in danger of harm.
How To Send a Report
How to land your report on the right desk
The fastest route is the contact form, which puts the report straight in front of the people who investigate abuse. Rather use email? Write to the abuse desk at info@hosting-seller.com.
Tell us what you found, and tell us where. A narrow report carries the specific link, the behaviour you watched happen, and the evidence sitting behind both, which is why it gets confirmed and answered far quicker than a broad complaint.
- Use the contact form or the abuse inbox
- Name the exact URL or IP address
- Send evidence, not just a description
- One issue per report, please
What To Send Us
Details that get the review moving
You do not need every item on this list, but the more you include, the sooner we can confirm the issue and act on it.
- The exact URL, domain or IP involved
- Which kind of abuse you are reporting
- Full email headers, for spam or phishing
- When you saw it — date, time and time zone
- Screenshots or log extracts that back it up
- Evidence of ownership, for a copyright claim
- A link that opens the content itself, not the homepage
- Any case number from an earlier report
- A way to reach you if we need more detail
- Whether it is still happening or has stopped
What We Promise
After your report arrives
The abuse desk is watched around the clock, so a report never sits unseen overnight. Genuine ones we aim to answer within 24 hours. Live threats such as active phishing or malware served to visitors move to the front of the line before anything else.
Confirming the content really sits on our network comes first. After that it is measured against our acceptable use policy, and the response matches what we find: a warning, the content pulled down, or the account closed outright. Nobody learns who reported it, at any stage.
- An answer inside 24 hours
- Reviewed by a trained team
- Your identity kept private
- A proportionate response, worst cases first
The Process
What happens after you send it
- 1
Gather the evidence
Write down the URL or IP, work out which category fits, then gather the headers, logs or screenshots that back it up. The more you give us, the quicker the review runs.
- 2
Send it to the desk
Send it in on our contact form, or write straight to the abuse desk. Both paths end up with whoever handles investigations.
- 3
We investigate
We reply to say the report arrived, verify the content genuinely sits on our network, and take action in proportion where the rules turn out to be broken.
What You Can Expect
How a report gets handled
Sending one in should feel safe and worth the effort. Here is what the abuse team commits to.
Your name stays out of it
Every report stays private. The site owner never learns who sent it, and neither does anyone else named in it.
Read by a trained person
A person reads the evidence, checks that the content is actually ours to act on, and holds it up against our acceptable use policy. Only then does anything happen.
A response that fits
How bad it is decides the response: a warning to the customer, the content suspended, or the account closed. Worst cases go to the front of the queue.
Is somebody in immediate danger?
Content and network misuse are what this form is for. Should a life be at risk, or a crime be under way as you read this, ring your local emergency services or the police before contacting us. Send the details afterwards and we will act at our end.
Questions
Common questions about reports
What is the way to report a site Hosting Seller hosts?
Our contact form works, and so does an email to the abuse desk. Put in the exact URL or IP address, name the type of abuse, and attach whatever proof you hold. Headers help. So do screenshots and log lines. A report with detail in it gets verified and acted on far sooner than one that waves in the general direction of a problem.
How quickly do you reply to a report?
Somebody is watching the abuse desk at every hour of the day, and our aim is to answer each genuine report inside 24 hours. A live threat jumps the queue: an active phishing page, or malware being served to visitors, gets looked at as soon as it lands.
Will the site owner learn who reported them?
No. Every report is confidential, and who you are never reaches the customer or the party named in the complaint. Technical detail may be passed on where an investigation calls for it. Your contact details are not.
What happens once I have sent a report?
First we establish that the content really does sit on our network. Then it goes up against our acceptable use policy, and the answer matches the offence: a warning, the content suspended, or the account shut. Where visitors face genuine risk, phishing and malware being the obvious pair, that report is dealt with ahead of everything else.
Spam arrived claiming to come from your network. What do I do?
Forward the lot to the abuse desk, full email headers included. Those headers are what tell us whether the message really left our servers or was simply forged to look as though it had. Send them, not just the body text.
How do I file a copyright or DMCA notice?
Use our contact form. Name the work, give a direct link to the infringing page, state that you either hold the rights or act for whoever does, and leave us a way to reach you. Where a notice arrives complete, a valid claim can be acted on at once rather than waiting in a queue for missing pieces.
Can I report abuse anonymously?
You can, but an address makes a real difference. Leave none and we cannot put a follow-up question to you, cannot report what action we took, and cannot come back for further proof. Any address you do supply stays confidential and serves that investigation alone.
Spotted something wrong? Report it now.
Give us the details and the abuse desk will take a look. Every report is read, and your name stays out of it.
Open the Contact Form