Report a Problem
Spam, phishing or malware? Tell us
Misuse of our network is taken seriously. If you have run into spam, a phishing page, malware or other harmful content tied to a site we host, send it in and we will look.
24/7
Abuse desk always watched
<24h
Usual time to hear back
Every
report read by a person
Zero
tolerance for repeat offenders
What We Handle
The kinds of abuse we act on
If a domain, server or account we host is involved, we want to hear about it — every report is measured against our acceptable use policy.
Spam and bulk mail
Unsolicited or bulk messages, mailing lists being misused, or mail you believe left an account or server on our platform.
Phishing and scam pages
Counterfeit login screens, spoofed bank sites, or lookalike brand pages built to lift passwords, card numbers or personal details.
Malware and attack code
Sites serving viruses, trojans, ransomware or drive-by downloads, and pages running exploit kits or other hostile scripts.
Network misuse
Port scanning, brute-force login attempts, denial-of-service traffic, botnet command-and-control, or any other unauthorised use of the network.
Copyright and DMCA notices
Work published without the rights holder's permission. Send evidence of ownership with the notice so we can act on it quickly.
Illegal or dangerous material
Anything breaking the law or our acceptable use policy, including fraud, hateful material, or content that puts people at risk.
How To Send a Report
Getting your report to the right desk
The fastest route is the contact form, which lands straight with the people who investigate abuse. Prefer email? Write to the abuse desk at info@hosting-seller.com.
Say exactly what you found and where you found it. A focused report — the specific link, the behaviour you saw, and the evidence behind it — is confirmed and answered far quicker than a general complaint.
- Use the contact form or the abuse inbox
- Name the exact URL or IP address
- Send evidence, not just a description
- One issue per report, please
What To Send Us
Details that speed the review up
You do not need every item on this list, but the more you include, the sooner we can confirm the issue and act on it.
- The exact URL, domain or IP involved
- Which kind of abuse you are reporting
- Full email headers, for spam or phishing
- When you saw it — date, time and time zone
- Screenshots or log extracts that back it up
- Evidence of ownership, for a copyright claim
- A link straight to the content, not the homepage
- Any case number from an earlier report
- A way to reach you if we need more detail
- Whether it is still happening or has stopped
What We Promise
After your report arrives
Every report lands on an abuse desk that is watched around the clock. We aim to answer genuine reports within 24 hours, and live threats such as active phishing or malware go straight to the front of the line.
We confirm the content sits on our network, weigh it against our acceptable use policy, and respond in proportion — a warning, a suspension of the content, or closing the account outright. Your report stays confidential from start to finish.
- An answer inside 24 hours
- Reviewed by a trained team
- Your identity kept private
- A proportionate response, worst cases first
The Process
From your report to our answer
- 1
Gather the evidence
Note the URL or IP, decide which category it falls under, and collect any headers, logs or screenshots that prove it. More detail means a faster review.
- 2
Send it to the desk
File it through our contact form or email the abuse desk directly. Either route lands with the team that runs investigations.
- 3
We investigate
We acknowledge the report, confirm the content really sits on our network, and act proportionately on anything found to break the rules.
What You Can Expect
How a report gets handled
Sending one in should feel safe and worth the effort. Here is what the abuse team commits to.
Your name stays out of it
Reports are handled privately. We never tell the site owner or the party involved who sent one in.
Read by a trained person
Somebody on the team examines the evidence, confirms the content is ours to act on, and measures it against our acceptable use policy before anything happens.
A response that fits
Depending on severity we may warn the customer, suspend the content, or close the account — and the worst cases are dealt with first.
Is somebody in immediate danger?
This form covers content and network misuse. If a life is at risk or a crime is happening right now, call your local emergency services or the police first — then send us the details so we can act at our end.
Questions
Common questions about reports
How do I report a site hosted by Hosting Seller?
Use our contact form, or email the abuse desk. Give the exact URL or IP address, say what sort of abuse it is, and attach whatever evidence you have — headers, screenshots and log lines all help. A detailed report is verified and acted on far faster than a vague one.
How quickly do you reply to a report?
The abuse desk is watched at all hours and we aim to answer every genuine report inside 24 hours. Live threats, such as an active phishing page or malware being served, skip the queue and are looked at the moment they arrive.
Will the site owner learn who reported them?
No. Reports are confidential and your identity is never passed to the customer or the party named in it. Technical details of a complaint may be shared where the investigation needs it, but your contact details are not.
What happens once I have sent a report?
We check the content really is on our network, weigh it against our acceptable use policy, and respond in proportion — a warning, a suspension of the content, or closing the account. Anything putting visitors at genuine risk, such as phishing or malware, is handled first.
I got spam claiming to come from your network. What now?
Forward it to the abuse desk with the full email headers attached. The headers tell us whether the message actually left our servers or was forged to look that way, so send those rather than the message body alone.
How do I file a copyright or DMCA notice?
Send it through our contact form: name the work, link directly to the infringing page, confirm that you hold the rights or act for the rights holder, and leave a way to contact you. A complete notice means a valid claim can be acted on straight away.
Can I report abuse anonymously?
You can, though leaving an address helps considerably. Without one we cannot ask a follow-up question, tell you what action was taken, or come back for more proof. Any address you do give stays confidential and is used only for that investigation.
Seen something wrong? Send it in.
Give us the details and the abuse desk will take a look. Every report is read, and your name stays out of it.
Open the Contact Form