Acceptable Use Policy

Who is bound, and a word to resellers

Everyone holding a credential against the account. On a reseller plan that includes every end customer you sell to, and it is worth being blunt about the consequence: we contract with you, not with them. When one of your customers breaches this policy, the action lands on your account, and explaining it to them afterwards is your job rather than ours.

Sensible resellers pass these rules through into their own terms. The terms of service remain the operative contract; clause 4 is what this document expands, and nothing here widens it.

1. Barred without exception

• child sexual abuse material, in any form or volume;
• material inciting terrorism or violence against people;
• phishing kits, cloned login pages and counterfeit checkouts;
• malware, ransomware, exploit toolkits, breached credential sets, stolen card data;
• botnet controllers and proxies knowingly serving abuse;
• work published without the rights it needed, once substantiated through the copyright and takedown policy;
• pharmacy, weapons or gambling operations aimed at jurisdictions that have not licensed them.

Lawful adult material is not barred. Age-gate it and keep it away from outbound mail.

2. Load on shared hardware

A shared or reseller plan buys a generous share of a machine, never all of it. Sustained saturation of processor, memory, disk throughput or process count degrades every neighbour, and on a reseller plan that includes your own other customers — the account that takes the node is usually punishing its own portfolio first.

Move to a VPS or dedicated hardware for: media transcoding, crawling, mining, public download mirrors, offsite backup targets for systems hosted elsewhere, and databases running continuous bulk jobs. These are the wrong product rather than forbidden, and you will hear from us before anything stops.

Unlimited storage means unlimited for the websites on the plan, not general-purpose capacity.

3. The maintenance line

We patch the operating system, web server and control panel. Everything above that line belongs to whoever installed it. An out-of-date extension is the most common route to a compromised account here, and the spam or defacement that follows is attributed to the account it came from.

• keep applications, themes and extensions current;
• clear installers, database dumps and .env files out of web roots;
• issue individual logins and revoke them when people leave;
• report a suspected compromise straight away rather than after confirming it.

Scanning or load-testing anything you do not own requires written permission first. Warn us before testing even your own sites — the automated defences cannot tell a test from an attack.

4. Mail

Sending has its own document. Read the anti-spam policy before any campaign, and pass it on to customers who will send from addresses you provisioned.

5. Enforcement

• We ask. The normal path, because the normal cause is a compromised extension or a workload that outgrew its plan.
• We isolate. Where harm is live — an outbound run, an active phishing page, a process consuming a node — that item or account stops while we talk. On a reseller plan we will target the offending site rather than the whole plan wherever the platform allows it.
• We terminate. Section 1 material, repeat breaches, and accounts that go unreachable while causing damage.

Unlawful material is removed without notice and reported where the law requires it.

6. Disputing an action

Reply to the notice, or escalate through the complaints procedure. A suspension made in error is reversed and the lost time credited.

7. Reporting

Use report abuse. The substance reaches the account holder; your contact details do not, unless you ask or a court requires it.

8. Contracting entity

Hosting Seller is a trading name of IGI Security Services Ltd, a company registered in England and Wales under Company No. 15881180. Registered office: 60 Tottenham Court Road, Suite 4944a, Fitzrovia, London, United Kingdom, W1T 2EW. Questions to info@hosting-seller.com.